Mobile Banking App Inquiries

Questions
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Please note: You must be enrolled in online banking to use mobile banking. Enroll Now

 


Question: What is the OneUnited Bank Mobile Banking App?

Answer: A service that lets you access your account balance, transfer funds, pay bills, pay other people with POP Money, review transaction history, and deposit checks from an acceptable cell phone or other mobile device with internet access and a camera.

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Question: How does the OneUnited Bank Mobile App work?

Answer: First you must download our Mobile App from the iTunes App Store or Android Market. You can do this either from your mobile phone, tablet, or computer. You must register for online banking and register remote deposit capture to make deposits. If you do access our App from your computer, the App will install on the mobile phone the next time the phone is plugged in to the computer.

 

Once you download the App, log in using your online banking user ID and password. Once logged in, you can:

  • Access Your Accounts – you can view account balances and transactions, pay bills, or make deposits.
  • Make Transfers – you can move funds between your OneUnited Bank accounts.
  • POP Money – you can pay other people using funds in your account by providing an email address or cell phone number of the person you want to pay.
  • Pay Bills – you can set up, cancel or edit a bill payment.
  • Deposit Checks – you can use the app to deposit a check by taking a picture of the check once you register for Mobile Remote Deposit Capture.
  • Contact Us – you can contact us by phone or email without logging into the App.

 


Question: Is OneUnited Bank Mobile App currently available to all users?

Answer: The OneUnited Bank Mobile App is currently available to all online banking users who own an iPhone, iPod Touch or iPad device or an Android mobile device with access to 3G/4G/EDGE/LTE or WIFI.

 


Question: Is it safe to bank using the OneUnited Bank Mobile App service?

Answer: Yes. To protect your privacy, you are required to authenticate yourself on each individual mobile device using the same information from online banking. All communication between your mobile device and the mobile banking server is encrypted. In addition, your password and account information are never stored on the mobile device.


Question: How many transactions can I see on my phone at a time?

Answer: When you select an account name on the Accounts tab, the last 30 days of transactions will be displayed. Scroll down to see all of your transactions. Select the View More Transactions button to view additional transactions going back to 180 days.

 


Question: What different kinds of funds transfers are available?

Answer: To do a funds transfer, you must have more than one account in online banking. On the Transfers tab, you can enter an immediate transfer between your accounts. However, you are not able to see scheduled transfers on your phone nor can you change or remove a scheduled transfer in the App.

 


Question: Who can use Remote Deposit Capture?

Answer: Active users of the OneUnited Bank Mobile App can register for Mobile Remote Deposit Capture to deposit a check by simply taking a picture of the check from your mobile device with access to the 3G/4G/EDGE/LTE or WIFI networks.

 


Question: Are there any limits on how much I can deposit using Mobile Remote Deposit Capture?

Answer: Yes. Approved Mobile Remote Deposit Capture users have per deposit, daily deposit, and rolling-30 day deposit limits.

 


Question: How do I log out?

Answer: When you’re ready to log out, select the Log Out button at the top right of the page and you will exit the OneUnited Bank Mobile App. This will return you to the Login screen.

 


Question: Is a password needed for the Mobile App?

Answer: Yes. From your mobile device, you will need to log in to the OneUnited Bank Mobile App. This is the same as you would for online banking, using the same login information you do for online banking. No separate Mobile App sign-up is required.

 


Question: I have disconnected my mobile phone. Will my service continue to work?

Answer: For the OneUnited Bank Mobile App to work, you must have a mobile device with access to the 3G/4G/EDGE/LTE or WIFI networks.

 


Question: Is help available through my mobile device?

Answer: Click the Contact Us tab to find our support phone number 877-663-8648 and email address. For help regarding your mobile device and/or wireless Internet connectivity, contact your wireless provider.

 


Question: What does the ‘Remember Me’ checkbox do?

Answer: Selecting the Remember Me checkbox gives the application permission to save your Username so that you do not have to enter it each time you attempt to log in. This information is masked and stored securely to keep your information safe.

 


Question: My session timed out pretty quickly, can I change the timeout value?

Answer: Ten minutes is the only timeout option. For your security and protection, when there has been no account activity for ten minutes, the session times out and the OneUnited Bank Mobile App login page displays with a Session Expired message.

 


Question: Can I pay bills using the OneUnited Bank Mobile App?

Answer: You can transfer funds between your OneUnited Bank accounts using mobile banking, and you can pay bills.

 


Question: Can I access Purchase Rewards using the OneUnited Bank Mobile App?

Answer: Yes. You can access Purchase Rewards in the App by selecting Offers in the OneUnited Bank Mobile App.