Question: What is the OneUnited Bank Mobile Banking App?
Answer: A service that lets you access your account balance, transfer funds, pay bills, pay other people with POP Money, review transaction history, and deposit checks from an acceptable cell phone or other mobile device with internet access and a camera.
Answer: First you must download our Mobile App from the iTunes App Store or Android Market. You can do this either from your mobile phone, tablet, or computer. You must register for online banking and register remote deposit capture to make deposits. If you do access our App from your computer, the App will install on the mobile phone the next time the phone is plugged in to the computer.
Once you download the App, log in using your online banking user ID and password. Once logged in, you can:
Answer: The OneUnited Bank Mobile App is currently available to all online banking users who own an iPhone, iPod Touch or iPad device or an Android mobile device with access to 3G/4G/EDGE/LTE or WIFI.
Answer: Yes. To protect your privacy, you are required to authenticate yourself on each individual mobile device using the same information from online banking. All communication between your mobile device and the mobile banking server is encrypted. In addition, your password and account information are never stored on the mobile device.
Answer: When you select an account name on the Accounts tab, the last 30 days of transactions will be displayed. Scroll down to see all of your transactions. Select the View More Transactions button to view additional transactions going back to 180 days.
Answer: To do a funds transfer, you must have more than one account in online banking. On the Transfers tab, you can enter an immediate transfer between your accounts. However, you are not able to see scheduled transfers on your phone nor can you change or remove a scheduled transfer in the App.
Answer: Active users of the OneUnited Bank Mobile App can register for Mobile Remote Deposit Capture to deposit a check by simply taking a picture of the check from your mobile device with access to the 3G/4G/EDGE/LTE or WIFI networks.
Answer: Yes. Approved Mobile Remote Deposit Capture users have per deposit, daily deposit, and rolling-30 day deposit limits.
Answer: When you’re ready to log out, select the Log Out button at the top right of the page and you will exit the OneUnited Bank Mobile App. This will return you to the Login screen.
Answer: Yes. From your mobile device, you will need to log in to the OneUnited Bank Mobile App. This is the same as you would for online banking, using the same login information you do for online banking. No separate Mobile App sign-up is required.
Answer: For the OneUnited Bank Mobile App to work, you must have a mobile device with access to the 3G/4G/EDGE/LTE or WIFI networks.
Answer: Click the Contact Us tab to find our support phone number 877-663-8648 and email address. For help regarding your mobile device and/or wireless Internet connectivity, contact your wireless provider.
Answer: Selecting the Remember Me checkbox gives the application permission to save your Username so that you do not have to enter it each time you attempt to log in. This information is masked and stored securely to keep your information safe.
Answer: Ten minutes is the only timeout option. For your security and protection, when there has been no account activity for ten minutes, the session times out and the OneUnited Bank Mobile App login page displays with a Session Expired message.
Answer: You can transfer funds between your OneUnited Bank accounts using mobile banking, and you can pay bills.
Question: Can I access Purchase Rewards using the OneUnited Bank Mobile App?
Answer: Yes. You can access Purchase Rewards in the App by selecting Offers in the OneUnited Bank Mobile App.