Mobile Banking App Inquiries

Questions
Answers


Question: What is the OneUnited Bank Mobile Banking App?

Answer: An online service that lets you access your account activity and perform certain transactions and account maintenance. For example you can transfer funds, pay bills, make a mobile deposit, activate your Debit/ATM Card, access direct deposit forms, open additional accounts, order a new Debit/ATM card, or update your contact information. It’s like having online banking in your pocket on a phone or tablet.

 


Question: How does the OneUnited Bank Mobile App work?

Answer: First you must download our Mobile App from the iTunes App Store or Android Market. You can do this either from your mobile phone, tablet, or computer. You must register/sign up for online banking or mobile banking and accept the Mobile Deposit User Agreement to make mobile deposits.

 

Once you download the App, you will be prompted to create a Username and Password. We do not recommend you use your email address or name as your Username, but instead use a combination of letter and numbers for better security. Your password will need to have 12 characters including letters, a minimum of one number and one special character. You will use the same Username and Password for both online and mobile banking.

Once logged in, you can:

  • Access Your Accounts – You can view account balances and transactions, pay bills, or make deposits.
  • Find Locations – You can find the closest surcharge-free ATM or branch location nearest you.
  • Sign up for Direct Deposit – You can sign up for direct deposit and receive your deposit up to 2 day early with BankBlack Early Pay.
  • Make Transfers – You can move funds between your OneUnited Bank accounts.
  • Access Your Mortgage Loan – You can view your mortgage loan information and make your mortgage payment by using your OneUnited Bank or other Banking Institutions checking, savings and/or debit card.
  • POP Money – You can pay other people using funds in your account by providing an email address or cell phone number of the person you want to pay.
  • Pay Bills – You can set up, cancel or edit a bill payment.
  • Deposit Checks – You can use the app to deposit a check by taking a picture of the check once you register for Mobile Remote Deposit Capture.
  • Contact Us – You can contact us by phone or email without logging into the App.

 


Question: Is OneUnited Bank Mobile App currently available to all users?

Answer: The OneUnited Bank Mobile App is currently available to all online banking users who own an iPhone, or iPad device or an Android mobile device with access to 3G/4G/EDGE/LTE or WIFI.

 


Question: Is it safe to bank using the OneUnited Bank Mobile App?

Answer: Yes. You are required to authenticate yourself on each individual mobile device to protect your privacy. All communication between your mobile device and the mobile banking server is encrypted.

 


Question: How many transactions can be displayed

Answer: The last 30 days of transactions will be displayed. Select the View More Transactions button to view additional transactions going back to 180 days.

 


Question: Can I do a funds transfer?

Answer: To do a funds transfer, you must have more than one account in online banking. On the Transfers tab, you can enter an immediate transfer between your accounts. More funds transfer options are available in online banking, including scheduled transfers and funds transfers to other financial institutions or to other people. You are not able to see scheduled transfers on your phone nor can you change or remove a scheduled transfer in the mobile banking app.

 


Question: Who can use Remote Deposit Capture?

Answer: Active users of the OneUnited Bank Mobile App can register for Mobile Deposits to deposit a check by simply taking a picture of the check from your mobile device with access to the 3G/4G/EDGE/LTE or WIFI networks.

 


Question: Are there any limits on how much I can deposit using Mobile Remote Deposit Capture?

Answer: Yes. Approved Mobile Remote Deposit Capture users have per deposit, daily deposit, and rolling-30-day deposit limits.

 


Question: How do I log out?

Answer: When you’re ready to log out, select the Log Out button at the top right of the page and you will exit the OneUnited Bank Mobile App. This will return you to the Login screen.

 


Question: What is the password requirement for mobile banking?

Answer: Your password will need to have 12 characters including letters, a minimum of one number and one special character. You will use the same Username and Password for both online and mobile banking. To protect your security, do not share your Username and Password with anyone or write it down for others to access. It is your responsibility to maintain the confidentiality and security of your access credentials including your Username and Password, security questions and answers, account numbers, etc. (See Online Banking Disclosure)

 


Question: Is help available through my mobile device?

Answer: Click Call under Support & Settings or Click Send Message. The Customer Care Phone Number or Customer Support email address is displayed for you to access.

 


Question: What does the ‘Remember Me’ checkbox do?

Answer: Selecting the Remember Me checkbox gives the application permission to save your Username so that you do not have to enter it each time you attempt to log in. We do not recommend that you use your email address or name as your Username, but instead use a combination of letters and numbers for better security. Your Username is masked and stored securely to keep your information safe. Your device may also offer you facial recognition or fingerprint recognition in place of your password.

 


Question: Can I pay bills using the OneUnited Bank Mobile App?

Answer: Yes. If you have a checking account, you can sign up for Bill Payment.

 


Question: Can I access Purchase Rewards using the OneUnited Bank Mobile App?

Answer: Yes. Select Rewards to access your current offers.