Tap to Pay Inquiries

Questions
Answers


Question: What is Tap to Pay?
Answer: Our Holographic Tap to Pay Visa Debit Cards are contactless cards and make contactless payments. Instead of swiping or inserting your debit card, contactless cards use short-range wireless technology to make payments when you simply tap a contactless checkout terminal. This new technology is used worldwide and is now coming to America.

 


Question: What are the contactless symbols?
Answer: This symbol on a card means it can make contactless payments.

This symbol on a checkout terminal means a merchant accepts contactless payments.
This symbol is where you tap your contactless card on the checkout terminal to make a payment.

 


Question: What are the benefits of Tap to Pay?
Answer: With Tap to Pay, you can pay in seconds. It’s much faster than cash or inserting a card. It’s also easy since it only takes a simple tap. And it’s secure. Each Tap to Pay transaction is accompanied by a one-time code that protects your payment information.

 


Question: Is a contactless card secure?
Answer: Yes, contactless cards are secure. Each Tap to Pay transaction is accompanied by a one-time code that protects your payment information. To make a payment, your contactless card must be placed within 1-2 inches of the Contactless Symbol located on the checkout terminal for the sale to take place (so you can’t pay accidentally). And even if you tap twice, you won’t be charged twice.

 


Question: Do contactless cards have a chip?
Answer: Yes, contactless cards have a chip and use the same trusted chip technology to secure your payment information.

 


Question: Where is my account number or name on the card?
Answer: Your account number and name is on the back of the Tap to Pay Card. The account number is easier to read and less visible than the previous embossed image on the front of the card.

 


Question: Can contactless cards be inserted or swiped?
Answer: Yes. If a terminal does not accept contactless payments, you can insert or swipe your Tap to Pay Visa Debit Card.

 


Question: Can contactless cards be used in an ATM?
Answer: Yes, you can use your Tap to Pay Visa Debit Card at an ATM and everywhere Visa is accepted.

 


Question: Can I use a PIN with a contactless card?
Answer: Yes, you can use a PIN with your Tap to Pay Visa Debit Card.

 


Question: How close does my card need to be to a contactless terminal to make a payment?
Answer: Very close. To make a payment, your contactless card must be placed within 1-2 inches of the Contactless Symbol located on the checkout terminal for the sale to take place (so you can’t pay accidentally).

 


Question: Can I still get a “regular” Visa Debit Card?
Answer: OneUnited Bank only offers Tap to Pay Visa Debit Cards. We believe that once you experience the convenience of a contactless card, you will not want to return to a “regular” debit card.