Mobile Web Banking Inquiries


Please note: You must be enrolled in online banking to use mobile web banking. Enroll Now


Question: What is Mobile Web Banking?

Answer: A service that lets you access your account and conduct transfers from any mobile device that has Web browsing capabilities and an active data plan. Mobile Banking Apps are for your iPhone, iPod Touch, iPad, or Android device. Mobile Web Banking is the website you use for online banking on all other phones with a web browser such as a Blackberry.

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Question: What does Mobile Web Banking cost?

Answer: Mobile Web Banking from OneUnited Bank is FREE, but you are required to subscribe to a data plan through your wireless provider. You should check with your wireless provider if you aren’t sure whether additional fees might apply.


Question: Is Mobile Web Banking currently available to all users?

Answer: Mobile Web Banking is available to all users that own mobile devices with Web browsing capabilities and that subscribe to a data plan through their wireless carrier.


Question: Will Mobile Web Banking work on my mobile phone?

Answer: Mobile Web Banking will work on any mobile device with Web browsing capabilities and an active data plan through a wireless carrier.


Question: Which mobile service providers support this service?

Answer: The service works on all major mobile providers in the U.S., including but not limited to

  • Alltel
  • AT&T
  • Cellular One (Dobson)
  • Nextel
  • Sprint
  • T-Mobile
  • US Cellular
  • Verizon Wireless
  • Virgin Mobile


Question: How does Mobile Web Banking work?

Answer: From a mobile device with Web browsing capabilities and an active data plan, all you have to do is open a browser and enter to access the OneUnited Bank mobile banking home page.

Enter your user ID and password – the same you use for Online Banking – and select the Log In button. No separate or different registration is required. Answer any additional security questions (if needed) then select the Continue button to access Mobile Web Banking. Once logged in, you can:

  • Access Your Accounts – the Mobile Web Banking experience is virtually the same as online banking, although on a smaller screen.
  • Make Transfers – you must have more than one account on Online Banking for this functionality to be available on mobile banking.


Question: How many transactions can I see on my phone at a time?

Answer: When you select an account name link on the Accounts tab, up to 15 transactions display for the last 10 days – use the vertical scroll bar to see all of your transactions. If more than 15 transactions occurred during that time period, select the More history button to view the rest of your transactions.


Question: Can I see transactions for a different time period?

Answer: Yes, just use the Change Date Range ‘to’ and ‘from’ fields entering the date as mmddyyyy with no punctuation, then select the Go button to get the transactions.


Question: Can I change accounts on the Transaction History page?

Answer: Yes, just locate the dropdown field below the Change Date Range fields, then select another account from the list. The display will refresh to show recent transactions for the new account.


Question: Where can I locate the transaction details?

Answer: Within the Transaction History page, just click the payee name (e.g., Target) to see the transaction details, including: Date, Amount, Type of Transaction, Reference #, Store name and ID.


Question: What different kinds of funds transfers are available?

Answer: On the transfer tab you can enter an immediate transfer between your accounts using the Transfer Now feature. To schedule a future transfer, you must go to the full website.


Question: Can I see scheduled transfers on my phone?

Answer: Yes, just select the View Scheduled Transfers link on the Transfer tab to see up to 10 transfers scheduled over the next 30 days. If you have more than 10 transfers scheduled, just select the View More button.


Question: Can I change or remove a scheduled transfer?

Answer: Yes you can do both. On the Schedule Transfer page scroll down and use the Edit Scheduled Transfer link to change the Amount, From Account, To Account or Date for any future dated one-time transfer. Or you can use the Delete Scheduled Transfer link to remove a future dated one-time transfer.


Question: How do I log out?

Answer: When you’re ready to log out, just select the Log Out button at the top right of the page to exit Mobile Web Banking and return to the Login screen.


Question: Are my challenge question answers case sensitive?

Answer: No, your challenge answers are not case sensitive (e.g., Pine is the same as pine). However, they must be in the same format that was originally used (e.g. 1/2/10 is not the same as 01/02/2010 or Jan 2, 2010). Try to select answers that only you know and ones that you should be able to remember.


Question: Is a password needed for Mobile Web Banking?

Answer: Yes. From your mobile device, all you need to do is login to Mobile Web Banking the same as you would Online Banking, using the same log-in information you do for Online Banking. No separate Mobile Web Banking sign-up is required.


Question: I have disconnected my mobile phone. Will my service continue to work?

Answer: For Mobile Web Banking to work, you must have a mobile device with Web browsing capabilities and active data plan through a wireless carrier.


Question: I have a new mobile device and phone number. Will Mobile Web Banking work on it?

Answer: Yes. You can access Mobile Web Banking from any of your mobile devices, as long as the mobile device has Web browsing capabilities and active data plan through a wireless carrier.


Question: Is it safe to bank using the Mobile Web Banking service?

Answer: Yes. To protect your privacy, you are required to authenticate yourself, using the same information from Online Banking, on each individual mobile device. And all communication between your mobile device, wireless provider and the mobile banking server are encrypted. In addition, your passwords, answers to challenge questions and account information are never stored by the mobile device or in the Mobile Web Banking application.


Question: Is help available through my mobile device?

Answer: For help regarding OneUnited Bank’s Mobile Web Banking product, contact OneUnited Bank Customer Service via Contact Us. For help regarding your mobile device and/or wireless Internet connectivity, contact your wireless provider.


Question: What does the ‘Remember this phone’ checkbox do?

Answer: Selecting the Remember this phone checkbox activates extra security for your phone so you don’t have to enter the security challenge questions when accessing Mobile Web Banking using that phone. You also have the option to Remove extra security from this phone, if needed, when you get inside Mobile Web Banking.


Question: My session timed out pretty quickly, can I change the timeout value?

Answer: Five minutes is the only timeout option. For your security and protection, when there has been no account activity for five minutes, the session times out and displays the Mobile Web Banking log in page with a Session Expired message.


Question: Can I pay bills using Mobile Web Banking?

Answer: Yes.