General Account and Company Inquiries

Questions
Answers


Question: Will I receive a bank statement?

Answer: For our checking accounts, statements are provided monthly. For our savings accounts, statements are provided quarterly.

 

Bank statements are provided by mail or you can enroll in our eStatement Delivery Service and receive your statements online. To receive eStatements, simply select the “eStatements” tab in Online Banking. There is a $1 per month fee to receive paper statements for online checking accounts. You can save this fee by enrolling in our eStatement Delivery Service.

 

For savings accounts, you will may receive a monthly Interim Statement in the mail (or online if you enroll in eStatements) if you conduct electronic transactions (such as ACH deposits or withdrawals) during the month. This Interim Statement will provide information on your transactions only (not interest).

 

There is no bank statement for our online E-CD account.

 

Question: Can I receive an online statement and cancel my paper statement?

Answer: Yes. If you have a checking, savings or money market account, you can enroll in the OneUnited Bank eStatement Delivery Service and receive your statements and images of canceled checks online. With OneUnited Bank’s eStatement Delivery Service, we will provide you with a free, convenient and environmentally friendly electronic version of your account statements and other documents, disclosures and communications. To receive eStatements, simply select the “eStatements” tab in Online Banking. (If you have not enrolled in Online Banking, simply enroll by clicking here.)

 

Question: How can I change my address?

Answer: For security purposes, we must receive your change of address request by mail or fax with a clear, readable copy of a government issued identification card. You can mail your request to OneUnited Bank, Internet Banking, 3683 Crenshaw Blvd. Los Angeles, CA 90016 or fax your request to (323) 290-8245. Please be sure to include your name, account number, old address, new address, updated telephone number, email address, your signature and a copy of your identification.

 

Question: Is my deposit FDIC insured?

Answer: Yes. OneUnited Bank is an FDIC insured institution. If you would like more information on deposit insurance coverage, please visit the FDIC website (www.fdic.gov) or contact the FDIC.

 

Question: Is my confidential information secure?

Answer: Yes. OneUnited Bank is an FDIC insured institution that takes privacy and security very seriously. We have state of the art technology. Please review our Security (Click Here) and Privacy Policy (Click Here).

 

Question: How do you support urban communities?

Answer: We are a Community Development Financial Institution. The majority of our lending is done in low-to-moderate income communities. For ten years, we were a Bank Enterprise Award by the U.S. Department of Treasury for our community development lending. For more information, visit our website (www.oneunited.com) under the Chairman’s Letter section.

 

Question: I am interested in depositing money in your bank. However, I have not done online banking before. Is it safe?

Answer: Yes. OneUnited Bank is an FDIC insured institution that takes privacy and security very seriously. Our process is safe. We have state of the art technology. For more information, visit our website (www.oneunited.com) under the Security and Privacy Policy sections.