Deposit/Withdrawal Inquiries

Questions
Answers

Question: Where do I send my check to fund my online account?

Answer: If you just opened a new account and are funding the account by sending us a check, please write this check payable to you and send it to OneUnited Bank, Internet Banking, 3683 Crenshaw Blvd., Los Angeles, CA 90016.

 

Question: How can I deposit more funds to my account?

Answer: If you just opened a new online checking or savings account you can access Online Banking and select Transfers from the menu. You will be able to select 1) “Account to Account Transfers” to transfer funds between OneUnited Bank accounts; 2) “Scheduled Transfers” to set up recurring transfers between OneUnited Bank accounts; or 3) “External Transfers” to transfer funds between OneUnited Bank and other financial institutions and pay other people (our POP money service). With “External Transfers” you can set up recurring deposits or begin an Automatic Savings Plan today! You can also use Mobile Remote Deposit Capture via our mobile app to deposit a check directly into your account.

 

Future deposits can also be made with Mobile Remote Deposit Capture or sent by arranging a direct deposit with your employer or a check payable to you and sent to OneUnited Bank, Internet Banking, 3683 Crenshaw Blvd., Los Angeles, CA 90016. (Please Note: For new accounts, there is a nine day hold placed on your check deposits. Please consult our Deposit Account Agreement located on our Disclosures page for information on Funds Availability.)

 

Additional deposits are not allowed to our online E-CD after the initial opening deposit. You can open another online E-CD for additional funds.

 

Question: How can I withdraw funds?

Answer: For our E-CD, it’s very simple. You can withdraw funds by transferring funds to any transaction account with OneUnited Bank when your E-CD matures. (You can contact us by telephone if you would like to make a withdrawal by check or before your E-CD matures. Penalties for early withdrawal may apply. Please check our Online Truth in Savings Disclosure.)

 

For a savings account, simply request an ATM card or withdraw funds online using our Funds Transfer service found in online banking (Select Transfer then External Transfers). With our OneUnited Bank ATM card, you have access to over 15,000 surcharge free ATMs across the country through the MoneyPass and SUM networks. See Branch & ATM Location (Click here) on our website.

 

For an online checking account, simply request a Visa Debit card or withdraw funds online using our funds transfers service (Select Transfers, then External Transfers) or our Bill Pay service found in online banking. Our online checking accounts are electronic checking accounts. Paper checks are not allowed or accepted. You can use our Bill Pay service or our POP Money service (Pay Other People) to easily transfer funds to other individuals (Select Transfers, then External Transfers). With our OneUnited Bank Visa Debit card, you have access to over 15,000 surcharge free ATMs across the country through the MoneyPass and SUM networks. See Branch & ATM Location (Click here) on our website.

 

To withdraw funds online, simply access Online Banking and select Transfers then External Transfers. Review the Funds Transfer Agreement for details on withdrawing funds electronically.

 

(For a branch checking account, you can also request checks by completing the Check Order Form located on our Disclosures page.)

 

Question: How can I renew my CD?

Answer: Unless you instruct us otherwise or we notify you of our election not to renew the account, our E-CD will be renewed automatically at maturity for the same term at the then-effective interest rates. If you or the Bank elects not to renew the account or if you withdraw all of your funds during the grace period, no interest will be paid for the period between the maturity date and the date of withdrawal. You will receive a maturity notice from us in the mail prior to the maturity date. If you allow your E-CD to renew, you will also receive a renewal notice. The annual percentage yield, maturity date and information regarding your account are reflected in the renewal notice.

 

Question: How much can I deposit into my online account with OneUnited Bank?

Answer: There is no maximum limit on the amount that you can deposit in your account. For all of our online accounts, you can process your deposit electronically or by check for any amount. (Please Note: you can only make one deposit into our online E-CD and that deposit will set your term and interest rate.)

For our online checking and savings accounts, you can deposit up to $100,000 per day or $150,000 monthly using Funds Transfer in online banking. You can also send a check or wire transfer for any amount.

 

Question: Can I make deposits or withdrawals in one of your branches?

Answer: You can make a deposit in any of our branch locations (Click here). Branches are not allowed to process withdrawals for online accounts. Withdrawals can be made at an ATM machine or online using External Transfers for online checking and savings accounts. You may request an online check for an E-CD if your account has matured.

 

Question: How do I set up a direct deposit?

Answer: Simply contact your employer, the social security office or any organization that provides payments to you and give them the OneUnited Bank routing number (011001276) and your account number.

 

Question: How can I set up an automatic savings plan?

Answer: An automatic savings plan is available for savings accounts. Simply access Online Banking, then select Transfers, then External Transfers for simple instructions to set up a recurring deposit for an automatic savings plan. Our External Transfers service is not available for E-CD accounts and additional deposits are not allowed after the initial deposit.

 

Question: I attempted to transfer funds online and could only see my OneUnited Bank account(s)?

Answer: Our online banking services have two types of transfers: “Account to Account Transfers” and “External Transfers”. Both types of transfers are located under the “Transfers” tab. Click on “External Transfers” to transfer funds between OneUnited Bank and other financial institutions. Click on “Account to Account Transfers”, to transfer funds between OneUnited Bank accounts.

 

Question: What is the 9 digit routing number for OneUnited Bank?

Answer: 011001276.

 

Question: Can I obtain an ATM or VISA Debit card?

Answer: Yes. You may request a VISA Debit card for checking accounts. For savings accounts, you may request an ATM card. Please indicate you would like an ATM or VISA Debit card when you complete your new account application. If you’ve already completed your application and did not request an ATM card, please wait until you receive your new account letter with your account number. Next, complete a “Contact Us” form on our website, include your name and address and request an ATM card.

 

Question: Can I change the design on my ATM or VISA Debit card?

Answer: Yes. You can select a different design on your OneUnited Bank ATM or Visa Debit Card by simply logging in to online banking and under Additional Services (top right corner), select and complete the Choose Card Design form. Your new card will have your existing account number (your account number will not change) and will arrive within 14 days. And don’t worry…your existing card will work until your new card is activated.