CardSwap Inquiries

Questions
Answers


Question: What is CardSwap?
Answer: CardSwap allows you to update the payment information for all your favorite subscriptions and digital services, such as Netflix, Amazon, and Hulu* – in one place, at the same time.

*None of the listed companies are associated with, sponsor, or endorse this service.


Question: How does CardSwap work?
Answer: You only need to enter your OneUnited Bank Debit Card information once and provide the login information for your service providers. CardSwap does the rest as the new payment information is automatically applied in real-time. It may take up to 24 hours for these updates to be made across some services.


Question: Does CardSwap work for both debit cards and credit cards?
Answer: CardSwap only works for OneUnited Bank Debit Cards.


Question: Does CardSwap support payment methods other than card payments (ACH, checks, etc.)?
Answer: No, this feature only works on OneUnited Bank Debit Cards.


Question: Can I use this service for cards other than my OneUnited Bank Debit Card?
Answer: No, this feature only works on OneUnited Bank Debit Cards.


Question: What do I do if a new business was added that I use?
Answer: Enter the login credentials for that subscription or digital service and CardSwap will automatically update them with your payment information.


Question: How many subscription or digital services are available on CardSwap?
Answer: There are more than 50 vendors available on CardSwap and more businesses are added regularly.


Question: Does CardSwap work for traditional bill pay or direct billers?
Answer: No, CardSwap is specifically designed for subscription and digital services only.


Question: Is CardSwap secure and compliant?
Answer: CardSwap is safe and secure and constantly undergoes routine testing. All data is encrypted using hardened systems where sensitive data is only used in memory, and never stored in our own databases.


Question: Is the credential validation process automatic?
Answer: Authentication of some vendors is automatic. For others, it’s handled manually and it may take up to 24 hours for updates to be made across services.