Career Opportunities

 

OneUnited Bank is an Equal Opportunity Employer. We recruit and hire qualified candidates without regard to race, religion, color, sex, sexual orientation, age, national origin, ancestry, citizenship, veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state and municipal laws.

OneUnited Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.

POSITION SUMMARY: Perform a variety of customer service duties in a centralized, high volume environment via telephone, Internet, and fax.

RESPONSIBILITIES AND ACCOUNTABILITIES - essential job functions include but are not limited to:
* Assist customers with a variety of banking transactions including providing account information, answering questions about products and services, responding to problems and selling/cross-selling bank products and services.
* Promote use of automated self-service products such as ATM, VRU, internet banking, etc.
* Maintain service standards as required by position benchmarks for customer service, call abandonment, turnaround time, accuracy and follow up.
* Work any shift between 6:00 a.m. and 6:00 p.m., 6 days a week.

MINIMUM QUALIFICATIONS:
Must have a High School Diploma or equivalent and 2 years of experience in retail banking (call center experience preferred). Must have a positive attitude with excellent customer service skills, the ability to learn, to multitask, to get along with people, and the ability to identify cross-selling opportunities and sell our products and services. Requires close attention to detail, outstanding communication (listening, verbal, and written) and strong interpersonal skills. Must have strong PC and Math aptitude. Must have the ability to work independently.

The Bank is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities, and will make reasonable accommodation when necessary. The following are essential abilities and physical requirements for all positions at the Bank:
* Ability to verbally communicate effectively with others,
* Ability to communicate effectively in writing, using the English language.
* Ability to accurately count and perform arithmetic calculations.
* Ability to work cooperatively with colleagues and supervisory staffs at all levels,
* Exposed to short, intermittent, and/or prolonged periods of sitting and/or standing in performance of job duties,
* Ability to use various types of equipment/supplies to include, but not limited to, computers, pens, pencils, calculators, telephone, etc. to accomplish job duties.
* Regular attendance
* Travel by car, airplane, bus or train to other Bank offices and on occasion, to other sites to attend meetings, conferences, workshops, seminars, etc.

OneUnited Bank is an equal opportunity employer. All qualified applicants will receive
consideration for employment without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, veteran status, or any other legally protected status
Submit Now
Submit your resume for this position!
POSITION SUMMARY: Engage with customers, prospects, and supporters via email and outbound phone calls with the goal of maximizing the delight of the service engagement experience. Provide a first time resolution such that the expressed need of all inquiries is properly addressed to minimize the need for any additional follow up. Maintain a high level of product, services, and systems knowledge. Perform a variety of customer service duties as assigned.

RESPONSIBILITIES AND ACCOUNTABILITIES - essential job functions include but are not limited to:
* Respond to customers inquires submitted via the internet (OUB website, email, third party reviews, etc.) in accordance with service standards.
* Conduct outbound calls to new and existing customers to resolve service issues.
* Assist and educate customers with a variety of banking transactions and solutions while promoting self-service using existing bank technology.
* Maintain customer privacy as appropriate with all communication via email and phone
* Conduct customer identification validation prior to providing any account information.
* Route documentation to the proper department, when needed, for final resolution.
* Maintain service standards as required by position benchmarks for email and outbound call response turnaround, accurate solutions, survey ratings, and follow up.


MINIMUM QUALIFICATIONS:
Must have a High School Diploma or equivalent and 2 years of experience in retail banking (call center experience preferred). Must have a positive attitude with excellent customer service skills, the ability to learn, to multitask, to get along with people, and the ability to identify cross-selling opportunities and sell our products and services. Requires close attention to detail, outstanding communication (listening, verbal, and written) and strong interpersonal skills. Must have strong PC and Math aptitude. Must have the ability to work independently.

The Bank is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities, and will make reasonable accommodation when necessary. The following are essential abilities and physical requirements for all positions at the Bank:
* Ability to verbally communicate effectively with others,
* Ability to communicate effectively in writing.
* Ability to accurately count and perform arithmetic calculations,
* Ability to work cooperatively with colleagues and supervisory staffs at all levels,
* Exposed to short, intermittent, and/or prolonged periods of sitting and/or standing in performance of job duties,
* Ability to use various types of equipment/supplies to include, but not limited to, computers, pens, pencils, calculators, telephone, etc. to accomplish job duties,
* Regular attendance
* Travel by car, airplane, bus or train to other Bank offices and on occasion, to other sites to attend meetings, conferences, workshops, seminars, etc.
OneUnited Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.



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POSITION SUMMARY: Supervise the operational activities for ACH and check file processing. Oversee the entire workflow associated with all of the bank's item processing systems including the core database, branch capture, remote deposit capture, reclamations, stop payments and collections. Effectively manage the disposition of EARNS (Early Account Return Notices) and adhere to all NACHA rules for ACH and the uniform commercial code as it applies to checks. Ensure adherence to department, industry, and regulatory deadlines to limit risk. Reconcile all out of balance conditions in accordance with department standards to mitigate losses.


RESPONSIBILITIES AND ACCOUNTABILITIES - Essential job functions include but are not limited to:
1. Supervises daily item processing operations through effective scheduling and supervising of all department settlements. Insures adherence to cash letter and processing deadline requirements as well as regulatory timelines for the payment and return of negotiable instruments. Oversee routine tasks assigned to subordinates. Monitor completion of all routine activities. Control operational losses associated with untimely processing and reconciliation of daily work.
2. Responsible for maintaining a high level of accuracy in processing and resolution of exception and rejected items. Handle inquiries from subordinates and branch staff regarding daily items including NSF/UCF items, large items, unauthorized items, stop payments, forgery claims, and remote deposit items.
3. Supervise the accurate and timely filing and handling of all ACH files, daily cash letters, reclamations, exceptions files, reason codes, early account return notices from the fed, general ledger reconciliations, and treasury inquiry related responses.
4. Assist in the development and implementation of methods to create efficiencies through department procedures. Ensure staff is properly trained on all current and new policies, procedures and processes.
5. Establish, track, and monitor staff performance in the achievement of department goals to ensure accountability. Implement a regular coaching and performance feedback process.

MINIMUM QUALIFICATIONS:
Associate's Degree or equivalent required, Bachelor's Degree preferred. A minimum of 5 years of banking experience which includes some time in a leadership role. Proven leadership and customer service/sales skills. Must be detailed oriented, have good written and verbal communication skills and be able to manage multiple tasks simultaneously.


The Bank is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities, and will make reasonable accommodation when necessary. The following are essential abilities and physical requirements for all positions at the Bank:
* Ability to orally communicate effectively with others,
* Ability to communicate effectively in writing, using the English language.
* Ability to accurately count and perform arithmetic calculations,
* Ability to work cooperatively with colleagues and supervisory staffs at all levels,
* Exposed to short, intermittent, and/or prolonged periods of sitting and/or standing in performance of job duties,
* Ability to use various types of equipment/supplies to include, but not limited to, computers, pens, pencils, calculators, telephone, etc. to accomplish job duties,
* Regular attendance
* Travel by car, airplane, bus or train to other Bank offices and on occasion, to other sites to attend meetings, conferences, workshops, seminars, etc.

OneUnited Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.

Submit Now
Submit your resume for this position!
POSITION SUMMARY:

Responsible for the underwriting of multifamily and commercial loans in accordance with the guidelines, policies and procedures set forth by the Bank. Work with a team of lending professionals to originate multi-family and commercial loans for the Bank's portfolio. Additional duties may include support in the loan origination and loan servicing areas to support the Lending Department.

RESPONSIBILITIES AND ACCOUNTABILITIES - essential job functions include but are not limited to:

1. Underwrites multi-family and commercial real estate loans
2. Provides clear and detailed analysis based on a thorough understanding of debt service ratios, cash flow, appraisal, credit analysis, CAP rates, etc.
3. Complies with all compliance regulations and the Bank's policies and procedures in order to achieve satisfactory ratings from internal and external auditors.
4. Answers inquiries regarding the Bank's current loan programs, policies and pricing.
5. Interfaces with Multifamily Loan Consultants, brokers and management in preparing loan packages for Senior Loan Committee approval.
6. Reviews and analyzes appraisals to evaluate the market value and determine that the property meets the Bank's standards and qualifies as security for the loan requested.
7. Works closely with loan processor and funder and counter signs loan decisions consistent with program parameters as needed.
8. Performs other duties to support the overall Lending Department as assigned.

REGULATORY KNOWLEDGE:
Position requires a high level of understanding of the following Compliance Regulations:

* Equal Credit Opportunity Act (Regulation B)
* Fair Housing Act
* Home Mortgage Disclosure Act (Regulation C)
* Flood Disaster Protection Act
* Bank Secrecy Act


MINIMUM QUALIFICATIONS:

Qualified candidates must have:
* A minimum of 5-years of multi-family residential underwriting experience
* A thorough understanding of 5-75 multi-family units and commercial real estate underwriting guidelines and process
* Excellent analytical skills
* The ability to handle multiple tasks while meeting deadlines
* Good organizational skills
* Excellent verbal and written communication skills
* Advanced computer skills
* High School Diploma required, Bachelor Degree preferred
* A high level understanding of compliance regulations.

The Bank is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities, and will make reasonable accommodation when necessary. The following are essential abilities and physical requirements for all positions at the Bank:
* Ability to verbally communicate effectively with others,
* Ability to communicate effectively in writing, using the English language.
* Ability to accurately count and perform arithmetic calculations.
* Ability to work cooperatively with colleagues and supervisory staffs at all levels,
* Exposed to short, intermittent, and/or prolonged periods of sitting and/or standing in performance of job duties,
* Ability to use various types of equipment/supplies to include, but not limited to, computers, pens, pencils, calculators, telephone, etc. to accomplish job duties.
* Regular attendance
* Travel by car, airplane, bus or train to other Bank offices and on occasion, to other sites to attend meetings, conferences, workshops, seminars, etc.

OneUnited Bank is an equal opportunity employer. All qualified applicants will receive
consideration for employment without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, veteran status, or any other legally protected status
Submit Now
Submit your resume for this position!
POSITION SUMMARY: Perform a variety of customer service duties in a centralized, high volume environment via telephone, Internet, and fax.

RESPONSIBILITIES AND ACCOUNTABILITIES - essential job functions include but are not limited to:
* Assist customers with a variety of banking transactions including providing account information, answering questions about products and services, responding to problems and selling/cross-selling bank products and services.
* Promote use of automated self-service products such as ATM, VRU, internet banking, etc.
* Maintain service standards as required by position benchmarks for customer service, call abandonment, turnaround time, accuracy and follow up.
* Work any shift between 6:00 a.m. and 6:00 p.m., 6 days a week.

MINIMUM QUALIFICATIONS:
Must have a High School Diploma or equivalent and 2 years of experience in retail banking (call center experience preferred). Must have a positive attitude with excellent customer service skills, the ability to learn, to multitask, to get along with people, and the ability to identify cross-selling opportunities and sell our products and services. Requires close attention to detail, outstanding communication (listening, verbal, and written) and strong interpersonal skills. Must have strong PC and Math aptitude. Must have the ability to work independently.

The Bank is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities, and will make reasonable accommodation when necessary. The following are essential abilities and physical requirements for all positions at the Bank:
* Ability to verbally communicate effectively with others,
* Ability to communicate effectively in writing, using the English language.
* Ability to accurately count and perform arithmetic calculations.
* Ability to work cooperatively with colleagues and supervisory staffs at all levels,
* Exposed to short, intermittent, and/or prolonged periods of sitting and/or standing in performance of job duties,
* Ability to use various types of equipment/supplies to include, but not limited to, computers, pens, pencils, calculators, telephone, etc. to accomplish job duties.
* Regular attendance
* Travel by car, airplane, bus or train to other Bank offices and on occasion, to other sites to attend meetings, conferences, workshops, seminars, etc.

OneUnited Bank is an equal opportunity employer. All qualified applicants will receive
consideration for employment without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, veteran status, or any other legally protected status
Submit Now
Submit your resume for this position!
The Social Media Intern will be responsible for maintaining daily activity such as posts / tweets to all applicable social media outlets. Individuals should be enthusiastic, service oriented and eager to learn and grow. Strong writing and verbal skills are imperative, the ability to multi-task effectively is a must, along with an appreciation and understanding of the digital marketplace

Duties include but are not limited to:
* Developing and scheduling content for posting on all designated social media outlets including creative, monitoring online competitor presences / perceptions, reporting trending topics and other relevant online data
* Maintaining posting schedules, and researching relevant industry news for the social media editorial calendar
* Identifying influencers across all social channels.

QUALIFICATIONS:
* Must be currently enrolled in an accredited college or university
* Detail-oriented, Organized, Self-motivated and Focused on Success
* Excellent Verbal and Written Communication Skills (including proofreading), Reporting, Multi-tasking
* Familiar with Social Media platforms (Blog, Facebook, Twitter, LinkedIn, Google+, YouTube, and Instagram), SproutSocial
* Experience with Excel
* Familiar with Photoshop
* Video creation/editing experience a plus

The Bank is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities, and will make reasonable accommodation when necessary. The following are essential abilities and physical requirements for all positions at the Bank:
* Ability to verbally communicate effectively with others,
* Ability to communicate effectively in writing, using the English language.
* Ability to accurately count and perform arithmetic calculations.
* Ability to work cooperatively with colleagues and supervisory staffs at all levels,
* Exposed to short, intermittent, and/or prolonged periods of sitting and/or standing in performance of job duties,
* Ability to use various types of equipment/supplies to include, but not limited to, computers, pens, pencils, calculators, telephone, etc. to accomplish job duties.
* Regular attendance
* Travel by car, airplane, bus or train to other Bank offices and on occasion, to other sites to attend meetings, conferences, workshops, seminars, etc.

OneUnited Bank is an equal opportunity employer. All qualified applicants will receive
consideration for employment without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, veteran status, or any other legally protected status
Submit Now
Submit your resume for this position!