Career Opportunities

 

OneUnited Bank is an Equal Opportunity Employer. We recruit and hire qualified candidates without regard to race, religion, color, sex, sexual orientation, age, national origin, ancestry, citizenship, veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state and municipal laws.

OneUnited Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.

POSITION SUMMARY: Manage a mixed portfolio of Commercial Real Estate (CRE), Multi-family (MF), and Commercial and Industrial/Investment (CandI) loans. Perform annual credit reviews and site inspections; identify possible risks, recommend and implement loan workout strategies and loan modifications, collateral releases, and identify possible risks. Will also recommend and implement loan workout strategies.

RESPONSIBILITIES AND ACCOUNTABILITIES - essential job functions include but are not limited to:
* Perform analysis on various types of financial statements and reports, to evaluate property's cash flow position and borrower/guarantor's financial soundness;
* Conduct internal collateral evaluation utilizing current market data;
* Conduct fair value analysis as well as impairment test;
* Form action plans to actively manage troubled assets and follow through with actual resolution;
* Perform on-site inspections.
* Prepare credit memoranda that accurately present pertinent credit risks and make classification recommendations to the Internal Asset Review Committee;
* Prepare information for the Allowance for Loan Losses Summary Report.
* Must have strong negotiation skills and the ability to handle complex credits and borrower situations. Evaluate existing borrower credit requests within established performance standards.
* Maintain compliance with the bank's policies and procedures and regulatory requirements in order to achieve satisfactory ratings from internal and external auditors.
* Participate in various projects as needed.

MINIMUM QUALIFICATIONS:
* B.A. Business Administration with Finance emphasis or equivalent Minimum 5+ years experience in credit risk management and/or workout of multifamily and commercial real estate loans;
* Experience and demonstrated technical skill and knowledge in the following areas: o Income property loan underwriting including property cash flow analysis, complex global relationship review, financial statements analysis of borrower and guarantor, collateral evaluation modules and credit review write-up;
* Experience and knowledge in loan classification, fair value analysis, accounting and regulatory guidelines associated with classified credits;
* Experience and knowledge of legal proceedings including foreclosure and bankruptcy proceedings;
* Thorough understanding and experience in various types of loan workouts.
* Strong problem solving and analytical skills
* Strong negotiation skills and the ability to handle complex credits and borrower situations
* Excellent written and oral presentation skills
* Ability to organize and work concurrently on multiple projects
* Proficient in the use of software including Excel and Word
* Strong communication skills, both written and verbal
* Self-starter and must be able to work efficiently in a fast paced and changing environment

The Bank is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities, and will make reasonable accommodation when necessary.

OneUnited Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.


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OneUnited Bank is looking for recent college graduates for our Banker Associate Development Program. Our 24-month rotational program allows candidates to learn about banking through real-world/hands-on experience; gain valuable knowledge and skill sets in a variety of business units; and begin building an exciting and rewarding career in the banking industry.
Banker Associates will enhance their multi-tasking, time management, and communications skills while contributing to work of the Bank. You will also receive ongoing coaching, feedback, and mentoring. Upon successfully completion of the program, Banker Associates will be eligible to move into a position based on business needs, your career preference and skill sets.
Candidates must have a bachelor's degree; should be enthusiastic, service oriented and with an ability to learn quickly and take action in a fast-paced environment. Must have strong verbal and written communication skills; excellent analytical and computer (i.e. excel, word, etc.)
Program Elements:
* Classroom or BAI Training to include:
o Banking Overview
o Finance Overview
o Social Media/Marketing Overview
o Compliance Overview
* Rotational Assignments:
o Retail Assist Team
o Loss Mitigation
o Crenshaw Branch
o Central Operations
o Lending
* Monthly lunch check-in sessions
* Quarterly Performance Feedback

The Bank is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities, and will make reasonable accommodation when necessary.

OneUnited Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.
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POSITION SUMMARY: Perform a variety of customer service duties in a centralized, high volume environment via telephone, Internet, and fax.

RESPONSIBILITIES AND ACCOUNTABILITIES - essential job functions include but are not limited to:
* Assist customers with a variety of banking transactions including providing account information, answering questions about products and services, responding to problems and selling/cross-selling bank products and services.
* Promote use of automated self-service products such as ATM, VRU, internet banking, etc.
* Maintain service standards as required by position benchmarks for customer service, call abandonment, turnaround time, accuracy and follow up.

MINIMUM QUALIFICATIONS:
Must have a High School Diploma or equivalent and 2 years of experience in retail banking or call center environment. Must have a positive attitude with excellent customer service skills, the ability to learn, to multitask, to get along with people, and the ability to identify cross-selling opportunities and sell our products and services. Requires close attention to detail, outstanding communication (listening, verbal, and written) and strong interpersonal skills. Must have strong PC and Math aptitude. Must have the ability to work independently.

The Bank is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities, and will make reasonable accommodation when necessary.

OneUnited Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.
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POSITION SUMMARY:
OneUnited Bank, the largest Black owned bank in the country, is seeking a Customer Success Representative for an exciting opportunity to learn about banking, branch operations, technology, service, and sales. Candidate should be enthusiastic, service oriented and eager to learn and grow.

RESPONSIBILITIES AND ACCOUNTABILITIES - essential job functions include but are not limited to:
* Welcoming new customers to OneUnited Bank through outbound calling and chat campaigns
* Assisting customers with how to fully experience all the services the Bank has to offer.
* Maintaining service standards as required by position benchmarks for improving customer's digital experience.

MINIMUM QUALIFICATIONS:

* Must have a High School Diploma or equivalent and 2 years of experience in retail banking, sales, customer success, customer service or call center environment.
* Must have a positive attitude with excellent customer service skills, the ability to learn, to multitask, to get along with people.
* The ability to identify cross-selling opportunities and increase adoption of our products and services.
* Requires close attention to detail, outstanding communication (listening, verbal, and written) and strong interpersonal skills.
* Must have strong technology aptitude.
* Must have the ability to work independently.

The Bank is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities, and will make reasonable accommodation when necessary.

OneUnited Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.
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POSITION SUMMARY: Provides extraordinary customer service by processing basic transactions and handling customer inquiries and questions. May be asked to perform various sales activities such as cross-sell existing products and loan referrals.

RESPONSIBILITIES AND ACCOUNTABILITIES - essential job functions include but are not limited to:
* Serves customers at a window, processes a variety of customer transactions within approved limits, balances cash and transactions.
* Receives commercial and individual checking deposits, verifies cash and endorsements, issues receipts either at the window or by mail.
* Accepts checks for cashing or paying, verifies endorsements validity, availability of funds and makes changes. Refers large or unusual or questionable transactions to the supervisor. Receives savings and club deposits, pays withdrawals after verifying balances and signatures.
* Receives mortgage, installment loan, cash reserve or any other payments, checking the due date.
* Sells money orders, treasurer's check, US savings bonds, and traveler's checks.
* Receives US savings bonds for payment.
* Receives checks for certification.
* Cross sells the banks services whenever possible.
* Make concentrated effort to solve customer problems.
* May perform related clerical functions such as filing signature cards, or typing duties as requested by the supervisor.

MINIMUM QUALIFICATIONS:
High School Diploma or GED required. Associate's Degree or equivalent a plus. 2 years of cash handling and customer service experience in retail environment required. 1 year of banking experience a plus.

The Bank is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities, and will make reasonable accommodation when necessary.

OneUnited Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.
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OneUnited Bank is seeking an individual for an exciting opportunity to work as an intern at America's largest Black owned bank. The Human Resources Intern will assist members of the Human Resources team with functions relating to Recruitment, Onboarding, and general administrative support for HR area. This is an ideal opportunity for an undergraduate student to gain experience in a technology driven business environment.

ESSENTIAL JOB FUNCTIONS
Recruitment and Onboarding
* Coordinate interviews
* Handle administrative recruiting task (background screenings, preparing new hire packages, etc.)
* Assist with the implementation of applicant tracking system

QUALIFICATIONS
Currently enrolled (rising freshman or above) in a Bachelor's degree program majoring in Business Management, Human Resources, Marketing or related business area of study.

EXPERIENCE/SKILLS:
* Must have strong writing skills/ability to express ideas clearly with excellent verbal skills
* Attention to detail and ability to multi-task,
* Proficiency in computer programs, specifically Microsoft Office (Word, PowerPoint, and Excel).
* Database experience preferred

The Bank is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities, and will make reasonable accommodation when necessary.

OneUnited Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status

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OneUnited Bank is seeking college students for an exciting opportunity to work in the retail branches at America's largest black-owned bank. Students will learn about banking, branch operations, service and sales. Students should be enthusiastic, service oriented and eager to learn and grow. This is a paid internship.

RESPONSIBILITIES AND ACCOUNTABILITIES include but are not limited to providing extraordinary customer service by:
* Handling customer inquiries and questions via verbal and written communication.
* Utilize Salesforce to gather customer data and update customer profile.
* Completion of special projects as assigned

MINIMUM QUALIFICATIONS:
* College student pursuing an Associate or Bachelor's - all majors considered
* Relevant work or internship experience in retail sales, customer service or finance role
* Ability to learn quickly and take action in a fast-paced environment
* Strong verbal and written communication skills
* Effective sales skills (professional, assertive, confident, driven)
* Excellent computer and analytical skills

The Bank is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities and will make reasonable accommodation when necessary.

OneUnited Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.
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POSITION SUMMARY:
Responsible for ensuring the Bank's lending compliance efforts meet regulatory and legal requirements.

ESSENTIAL JOB FUNCTIONS:
* Accurately assess and report the practices of the Bank's lending areas (Loan Origination and Loan Service) adhere to the lending compliance policies and procedures;
* Contribute to the development of lending compliance training programs;
* Develop / Implement internal monitoring and tracking programs for all lending compliance regulations;
* Daily review and monitoring of bank-wide reports;
* Responsible to monitor and assist various departments in controlling risk associated with lending compliance and maintaining self testing documentation on the same;
* Responsible to assist the Loan area in achieving a “satisfactory” or better audit rating for operational and compliance audits and to immediately implement corrective action to remedy deficiencies reported by the auditors (subject to the concurrence of Compliance Officer).
* Responsible to study and understand all lending compliance regulatory changes and to implement timely changes in Loan Origination or Loan Servicing practices or servicing policies and procedures as may be necessary to maintain a satisfactory level of regulatory compliance. Oversee self-testing measures and reports to the Compliance Officer on the effectiveness of lending compliance programs for Loan Origination/Servicing related functions.
* Responsible for reviewing and monitoring of HMDA compliance and assisting the Compliance Officer with HMDA reporting and submission.
* Consistently reviews the work of Loan Origination/Servicing employees to ensure that prudent controls are maintained and to prevent internal fraud or defalcation.

MINIMUM QUALIFICATIONS:
2-4 years banking compliance experience
College degree (preferably)
Excellent oral and written communication skills
Proven ability to collaborate with many departments.


The Bank is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities, and will make reasonable accommodation when necessary.

OneUnited Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.
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POSITION SUMMARY:
Responsible for processing loan packages in accordance with Agency and portfolio guidelines. Assembles and verifies accuracy of documentation for all types of loans.
RESPONSIBILITIES AND ACCOUNTABILITIES - essential job functions include but are not limited to:
1. Process loan application files in accordance with the Bank's policies and procedures.
2. Issue a Needs List to applicants or brokers and collect requested documents
3. Verify application data is complete and meets established standards and regulatory compliance
4. Secure information for loan packages, including title reports, borrower financials, credit reports, and real estate contracts.
5. Organize allocation of fees and prepare ledgers for related accounting and disbursement.
6. Run OFAC, GEO Coding and Flood Certification
7. Process 4506-T requests from IRS, to ensure legitimacy of Borrower income.
8. Review of Operating History, Rent Roll and Rental Agreements / Estoppels for accuracy
9. Ensure accuracy of HMDA data for each loan
10. Insure loan process adheres to all applicable compliance regulations, including Bank Secrecy Act, Right to Financial Privacy and Fair Lending
11. Coordinate, obtain, and review pre-closing conditions, including hazard insurance requirements
12. Monitor and maintain loan application packages in pipeline

MINIMUM QUALIFICATIONS:
1. High School Diploma or GED required, Associate's Degree or equivalent a plus.
2. Minimum of four years mortgage lending experience.
3. Ability to handle heavy volume of transactions and multiple tasks as required.
4. Ability to read complex loan agreements to determine appropriate documentation.
5. Must be detail oriented with strong organizational, computer, communication and interpersonal skills.


The Bank is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities, and will make reasonable accommodation when necessary.

OneUnited Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.


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POSITION SUMMARY:
Responsible for servicing high risk and time sensitive functions within the Service Fulfilment unit of Central Operations. Fulfill requests within a timely manner while adhering to regulatory and legal requirements associated with legal orders, remote check deposits, new online accounts, back up withholding, Reg. D monitoring, incoming wires, Reg. E claims, listing service deposit operations, and online banking operations. Service help desk tickets, research requests, deposit verifications, IRA administration duties, and various reports related to deposit accounts (escheatment, missing tax identifications, account losses, etc.) The position requires strong organizational skills, good judgment, time management, and a strong commitment to excellent customer service.

RESPONSIBILITIES AND ACCOUNTABILITIES - essential job functions include but are not limited to:
Monitoring and processing checks received as a remote deposit, posting incoming wires, managing online banking and remote deposit access and limits, responding to subpoenas, processing holds and remitting funds for garnishments, opening new accounts, servicing online and listing service accounts, processing and researching Reg. E claims, managing inactive account notices and account escheatment, servicing help desk tickets, processing return mail. Will perform one or more of the following functions on a daily basis to comply with bank policy and procedure and Federal and State laws and regulations:

* REG E Disputes/claims-Responsible for responding to and resolving customer electronic fund transfer disputes within the regulatory guidelines
*Process legal requests within required time frames adhering to orders contained within the request
Perform research as required to resolve help desk tickets (provide copies, research)
* Review and reconcile remote deposit transactions, general ledger postings, and hold notices
* Process new account requests and request for account closure, for online and listing service customers
* Register customers for online banking, remote deposit, and related services in compliance with approved risk models and bank policy/procedure
* Prepare escheatment reports, process responses to escheatment letters
* Process deposit related return mail
* Communicate with branch staff, finance department and customers to promote exceptional customer service
* Prepare department reports detailing discrepancies and unresolved errors
* Analyze bank records to provide information, validate transactions or determine sources of transactions
* Perform back up functions during staff shortages
* Perform related and other duties as assigned

MINIMUM QUALIFICATIONS:
* Minimum high school education
* Minimum of five years of banking experience preferably in an operations setting
* Excellent communication skills, both written and oral with peers, supervisors, management and outside vendors
* Proficient in computer skills including Word, Excel, other bank related software
* Comprehension of branch and back office operations as well as policies, regulations, systems, standards and procedures
* Ability to recognize and identify possible fraud and other potential loss situations and notify supervisor
* Ability to perform assigned functions in a multi-state and multi-bank environment
* Ability to arrange and plan duties to meet regulatory and bank deadlines.


The Bank is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities, and will make reasonable accommodation when necessary.

OneUnited Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.
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POSITION SUMMARY: Responsible for processing single family real estate loan requests from origination to closing in accordance with FNMA guidelines and Bank Policy. Assembles and verifies accuracy of documentation for single family mortgage loans.

RESPONSIBILITIES AND ACCOUNTABILITIES - essential job functions include but are not limited to:

1. Broad understanding of single family mortgage loans, knowledge of federal lending regulations, and guidelines for conventional
2. Manage pipeline of single family loan applications and perform a wide variety of duties related to loan processing including file documentation, vendor interactions, proactive customer communication, and clearing of underwriter conditions.
3. Ensure accurate, complete, and timely loan data is entered into the loan origination system. Requires strong communication skills to notate files, track documents, and update loan status.
4. Strong organizational skills with the ability to work independently to handle multiple tasks and files simultaneously. Ability to work in an environment that requires a high volume of transactions that are time sensitive.
5. Review applications for completeness, request deficient documentation from applicants, issue initial disclosures, order escrow, title, and credit., meet department objectives for loan closing.
6. Generate reports (e.g., suspense, monthly expense reports, rate sheets, and pipeline).
7. Other duties as assigned

MINIMUM QUALIFICATIONS:

* High School Diploma or GED required, Associate's Degree or equivalent a plus.
* Minimum of 3 years mortgage processing or lending experience, good communication and interpersonal skills, and computer literacy preferred.

The Bank is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities, and will make reasonable accommodation when necessary.

OneUnited Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.
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POSITION SUMMARY: Provides extraordinary customer service by processing basic transactions and handling customer inquiries and questions. May be asked to perform various sales activities such as cross-sell existing products and loan referrals.

RESPONSIBILITIES AND ACCOUNTABILITIES - essential job functions include but are not limited to:
* Serves customers at a window, processes a variety of customer transactions within approved limits, balances cash and transactions.
* Receives commercial and individual checking deposits, verifies cash and endorsements, issues receipts either at the window or by mail.
* Accepts checks for cashing or paying, verifies endorsements validity, availability of funds and makes changes. Refers large or unusual or questionable transactions to the supervisor. Receives savings and club deposits, pays withdrawals after verifying balances and signatures.
* Receives mortgage, installment loan, cash reserve or any other payments, checking the due date.
* Sells money orders, treasurer's check, US savings bonds, and traveler's checks.
* Receives US savings bonds for payment.
* Receives checks for certification.
* Cross sells the banks services whenever possible.
* Make concentrated effort to solve customer problems.
* May perform related clerical functions such as filing signature cards, or typing duties as requested by the supervisor.

MINIMUM QUALIFICATIONS:
High School Diploma or GED required. Associate's Degree or equivalent a plus. 2 years of cash handling and customer service experience in retail environment required. 1 year of banking experience a plus.

The Bank is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities, and will make reasonable accommodation when necessary.

OneUnited Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.
Submit Now
Submit your resume for this position!
OneUnited Bank is looking for recent college graduates for our Banker Associate Development Program. Our 24-month rotational program allows candidates to learn about banking through real-world/hands-on experience; gain valuable knowledge and skill sets in a variety of business units; and begin building an exciting and rewarding career in the banking industry.
Banker Associates will enhance their multi-tasking, time management, and communications skills while contributing to work of the Bank. You will also receive ongoing coaching, feedback, and mentoring. Upon successfully completion of the program, Banker Associates will be eligible to move into a position based on business needs, your career preference and skill sets.
Candidates must have a bachelor's degree; should be enthusiastic, service oriented and with an ability to learn quickly and take action in a fast-paced environment. Must have strong verbal and written communication skills; excellent analytical and computer (i.e. excel, word, etc.)
Program Elements:
* Classroom or BAI Training to include:
o Banking Overview
o Finance Overview
o Social Media/Marketing Overview
o Compliance Overview
* Rotational Assignments:
o Retail Assist Team
o Loss Mitigation
o Crenshaw Branch
o Central Operations
o Lending
* Monthly lunch check-in sessions
* Quarterly Performance Feedback

The Bank is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities, and will make reasonable accommodation when necessary.

OneUnited Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.
Submit Now
Submit your resume for this position!
POSITION SUMMARY: Perform a variety of customer service duties in a centralized, high volume environment via telephone, Internet, and fax.

RESPONSIBILITIES AND ACCOUNTABILITIES - essential job functions include but are not limited to:
* Assist customers with a variety of banking transactions including providing account information, answering questions about products and services, responding to problems and selling/cross-selling bank products and services.
* Promote use of automated self-service products such as ATM, VRU, internet banking, etc.
* Maintain service standards as required by position benchmarks for customer service, call abandonment, turnaround time, accuracy and follow up.

MINIMUM QUALIFICATIONS:
Must have a High School Diploma or equivalent and 2 years of experience in retail banking or call center environment. Must have a positive attitude with excellent customer service skills, the ability to learn, to multitask, to get along with people, and the ability to identify cross-selling opportunities and sell our products and services. Requires close attention to detail, outstanding communication (listening, verbal, and written) and strong interpersonal skills. Must have strong PC and Math aptitude. Must have the ability to work independently.

The Bank is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities, and will make reasonable accommodation when necessary.

OneUnited Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.
Submit Now
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POSITION SUMMARY:
OneUnited Bank, the largest Black owned bank in the country, is seeking a Customer Success Representative for an exciting opportunity to learn about banking, branch operations, technology, service, and sales. Candidate should be enthusiastic, service oriented and eager to learn and grow.

RESPONSIBILITIES AND ACCOUNTABILITIES - essential job functions include but are not limited to:
* Welcoming new customers to OneUnited Bank through outbound calling and chat campaigns
* Assisting customers with how to fully experience all the services the Bank has to offer.
* Maintaining service standards as required by position benchmarks for improving customer's digital experience.

MINIMUM QUALIFICATIONS:

* Must have a High School Diploma or equivalent and 2 years of experience in retail banking, sales, customer success, customer service or call center environment.
* Must have a positive attitude with excellent customer service skills, the ability to learn, to multitask, to get along with people.
* The ability to identify cross-selling opportunities and increase adoption of our products and services.
* Requires close attention to detail, outstanding communication (listening, verbal, and written) and strong interpersonal skills.
* Must have strong technology aptitude.
* Must have the ability to work independently.

The Bank is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities, and will make reasonable accommodation when necessary.

OneUnited Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.
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OneUnited Bank is seeking college students for an exciting opportunity to work in the retail branches at America's largest black-owned bank. Students will learn about banking, branch operations, service and sales. Students should be enthusiastic, service oriented and eager to learn and grow. This is a paid internship.

RESPONSIBILITIES AND ACCOUNTABILITIES include but are not limited to providing extraordinary customer service by:
* Handling customer inquiries and questions via verbal and written communication.
* Utilize Salesforce to gather customer data and update customer profile.
* Completion of special projects as assigned

MINIMUM QUALIFICATIONS:
* College student pursuing an Associate or Bachelor's - all majors considered
* Relevant work or internship experience in retail sales, customer service or finance role
* Ability to learn quickly and take action in a fast-paced environment
* Strong verbal and written communication skills
* Effective sales skills (professional, assertive, confident, driven)
* Excellent computer and analytical skills

The Bank is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities and will make reasonable accommodation when necessary.

OneUnited Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.
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Responsibilities and Expectations:
* Support the implementation and growth of a comprehensive social and digital media marketing communications strategy to increase brand awareness and new customer acquisition through active management of the Bank's digital communication platforms; email, web, social, and mobile.
* Maintain a consistent brand voice across all content published on the Bank's customer-facing digital media channels.
* Plan, design, build, execute, and elevate customer journeys including, but not limited to, SMS Messaging, Mobile App Push Notification, and Email Lead Generation and Conversions to support the Bank's customer growth goals.
* Support the development and execution of the Bank's marketing communications calendar content including blog posts, online advertising, website landing pages and blog posts, email blasts, and social media posts.
* Identify new opportunities in social and digital media for the Bank to advantageously utilize for customer acquisition and brand awareness.
* Monitoring the performance of the Bank's digital communications and marketing efforts with reporting and analysis on key metrics to aid in the refinement of the bank's digital marketing and messaging strategy
* Identify and implement new digital communication strategies and tactics that are aligned with the Bank's current marketing and messaging initiatives
* Excel in a fast-paced, high production environment
* Detail-oriented, organized, self-motivated and focused on success
 

Position Requirements:
The ideal candidate will possess the following experience:

* Bachelor's degree
* At least 2 years of digital marketing content building experience
* At least 2 year of social media community management and content building experience
* Excellent verbal and written communication skills (including proofreading and reporting)
* Experience developing and executing Google Ad and Meta Ad campaigns
* Experience creating and executing customer email journeys using Salesforce Marketing Cloud or comparable digital marketing platforms (Hubspot, Marketo, Eloqua, etc.,)
* Experience using social media management platforms Sprout Social or Falcon.io or comparable social media management platforms (Hootsuite, Agora Pulse, etc.,)
* Experience working with MS Office and/or Apple iWork
* Experience with Adobe Photoshop, Adobe Illustrator, and Adobe InDesign
* Experience with video creation/editing for social media and the web (GIFs, Instagram Stories, etc.,)
* Expert experience working in a Mac environment

The Bank is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities, and will make reasonable accommodation when necessary.

OneUnited Bank is an Equal Opportunity Employer M/F/D/V
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OneUnited Bank is seeking college students for a fantastic opportunity to learn about social/digital media marketing as a social media intern. Bring your enthusiasm and be ready to learn and grow.

This is a paid internship.

Responsibilities and Expectations:
* Creating copy/captions for social media posts that align with our brand voice/tone
* Researching trending topics, online conversations, and relevant industry news for the bank's social media
* Handling customer inquiries and questions via social media channels
* Participate in weekly social media marketing meetings
* Using Sprout Social to gather social engagement and performance data
* Complete special projects as assigned

Minimum Qualifications:
* College student pursuing an Associate or Bachelor's degree - all majors considered
* Relevant work or internship experience in communications, customer service, or finance role
* Excellent verbal and written communication skills (including proofreading)
* Familiarity with social media platforms (Facebook, Instagram, Twitter, LinkedIn, YouTube, and Blogs)
* Experience working in a Mac OS environment


The Bank is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities, and will make reasonable accommodation when necessary.

OneUnited Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status
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POSITION SUMMARY:

To enhance brand awareness, new customer acquisition and customer activation and retention by overseeing the execution of OneUnited Bank's marketing and communications strategy, including content development, active management of community engagement on all marketing channels, brand monitoring, social media advertising, customer and employee communications and monthly reporting on success metrics. Provides marketing and communications support to all areas of the Bank including Information Technology Retail, Lending and Human Resources.

RESPONSIBILITIES AND ACCOUNTABILITIES
Essential job functions include but are not limited to:

* Support the implementation and growth of a comprehensive marketing strategy to enhance brand awareness, new customer acquisition and customer activation and retention.
* Maintain a consistent brand voice across all marketing channels
* Manage the development and execution of branded OneUnited Bank content including blog posts, eBooks, online advertising, website design, email blasts, daily social media posts and radio and television ads.
* Work in tandem with other bank business units to ensure seamless integration and cross-channel support
* Manage the Bank's image that is consistent with the Bank's mission on a day to day basis, including support of all community and PR initiatives
* Identify new opportunities in marketing for the Bank to advantageously utilize for customer acquisition and brand awareness
* Work with Customer Service teams to properly manage customer service issues initiated through social channels
* Oversee the implementation of a social media internship program including but not limited to: recruiting, scheduling, training, individual development, and deliverables
* Monitoring the performance of the Bank's marketing efforts with reporting on key metrics
* Provides marketing and communications support to all areas of the Bank including Information Technology Retail, Lending and Human Resources


MINIMUM QUALIFICATIONS:

* The successful candidate must have a demonstrated social media marketing expertise
* Minimum of 5 years of experience in a consumer-facing social media marketing role
* Bachelor's degree preferable
* Experience with content development and web design
* Excellent analytical, oral, and written communication skills
* Experience managing a marketing and communications team and the ability to collaborate with a strong team of managers are required.
* Demonstrable experience creating, managing, and reporting on social media ad campaigns including but not limited to: Facebook, Twitter, Instagram, LinkedIn, Tic Tok, YouTube and Google.
* Experience with third-party social media dashboard platforms such as Salesforce Marketing Cloud, Sprout Social, and/or Hootsuite is required.

The Bank is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities, and will make reasonable accommodation when necessary.

OneUnited Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.
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OneUnited Bank is seeking college students for an exciting opportunity to work in the retail branches at America's largest black-owned bank. Students will learn about banking, branch operations, service and sales. Students should be enthusiastic, service oriented and eager to learn and grow. This is a paid internship.

RESPONSIBILITIES AND ACCOUNTABILITIES include but are not limited to providing extraordinary customer service by:
* Handling customer inquiries and questions via verbal and written communication.
* Utilize Salesforce to gather customer data and update customer profile.
* Completion of special projects as assigned

MINIMUM QUALIFICATIONS:
* College student pursuing an Associate or Bachelor's - all majors considered
* Relevant work or internship experience in retail sales, customer service or finance role
* Ability to learn quickly and take action in a fast-paced environment
* Strong verbal and written communication skills
* Effective sales skills (professional, assertive, confident, driven)
* Excellent computer and analytical skills

The Bank is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities and will make reasonable accommodation when necessary.

OneUnited Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.
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POSITION SUMMARY: Oversees daily branch activities. Achieve sales goals and seek new customers and mortgage loans. Develop and coach staff to meet service and sales objectives. Manages relationships with business banking clients by providing service and support. Represents the Bank in community/economic development activities and initiatives. Ensures company visibility in all aspects of the community. Implement and review bank policies and procedures. Adhere to assigned branch budget. Proficient on the Insight system and basic business software.

RESPONSIBILITIES AND ACCOUNTABILITIES - essential job functions include but are not limited to:
1. Achieve sales goals and seek new customers
2. Solicit loans from prospective borrowers and prepare mortgage loan packages in compliance with Bank procedures.
3. Generate fee income to contribute to profitability. (check cashing, safe deposit boxes, etc.)
4. Manages staff which includes; coaching sales performance, hiring, scheduling of employees' hours, performance evaluations, and recommending salary actions and addressing employee relation issues. Ensures staff is knowledgeable and adheres to all Bank policies and procedures (i.e. human resources, security, compliance).
5. Ensures that standard operating procedures are followed including maintenance of dual custody requirements; provides guidance and training on operating problems, handling of exceptions and adjustments.
6. Approves transactions within authority such as check cashing/deposits, withdrawals, immediate credit, waiving of service charges and payment of rejected items. Reviews and approves NSF and OD reports, large transaction reports, new and closed account reports.
7. Oversees daily activities of branch operations staff: monitors and controls work flow.
8. Prepare / review charge offs in compliance with bank policy.
9. Maintains knowledge of customer accounts and account activity; meets with customers to resolve problems; cross-sells Bank services whenever possible.
10. Overseas security of branch including inspection of building, activating /de-activating alarm system, monthly testing of alarm, and opening and closing of vault. Monitor and control legal processing functions to include but not limited to attachments, levies, and research in compliance with State and Federal law.
11. Monitors branch cash limits to ensure proper shipment and ordering of branch cash.
12. Monitor and control teller differences, and other operational losses, supply and forms usage.
13. Gathers and calculates data and prepares a variety of routine and special reports i.e., suspense report, overages and shortages report.
14. Ensures branch complies with Bank regulations; monitors and conduct branch certifications / audits.
15. Responsible for branch safety programs, including disaster recovery.
16. Comply with all Federal and State laws and regulations (i.e. Reg CC, HMDA) and bank policies and procedures.
17. Assumes related responsibilities as necessary.

MINIMUM QUALIFICATIONS:
High School Diploma required, Bachelors Degree preferred. A minimum of 5 or more years of retail banking experience with at least 2 years of management and sales experience. Working knowledge of market and customer base. Proven sales and leadership skills. Requires registration under the SAFE Act with federal registry system and renewal of registration annually.

The Bank is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities, and will make reasonable accommodation when necessary. The following are essential abilities and physical requirements for all positions at the Bank:
* Ability to verbally communicate effectively with others,
* Ability to communicate effectively in writing, using the English language.
* Ability to accurately count and perform arithmetic calculations.
* Ability to work cooperatively with colleagues and supervisory staffs at all levels,
* Exposed to short, intermittent, and/or prolonged periods of sitting and/or standing in performance of job duties,
* Ability to use various types of equipment/supplies to include, but not limited to, computers, pens, pencils, calculators, telephone, etc. to accomplish job duties.
* Regular attendance
* Travel by car, airplane, bus or train to other Bank offices and on occasion, to other sites to attend meetings, conferences, workshops, seminars, etc.

OneUnited Bank is an equal opportunity employer. All qualified applicants will receive
consideration for employment without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, veteran status, or any other legally protected status
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POSITION SUMMARY:
Supervise Financial Service Representatives (FSR's), assist clients with banking needs, train team members. Assist in the supervision of service to achieve exceptional customer service. Review transactions for accuracy and adherence FSR's to assigned transaction authority. Performs a variety of teller and leadership duties involving operating a cash drawer and serving customers. Supervise branch cash, safe deposit operations, and other areas as assigned. Must work with independence in coordinating and assigning daily task and resolving customer problems. Open savings, checking, time deposits, and retirement plans while handling basic customer questions. Cross-sell existing deposit and loan products as appropriate. Support the Branch Manager in the approval and override of teller transactions. Service ATM machines, night drop, and armored carrier deposits when needed. Assist in the training and support the staff on basic job functions to improve service delivery in new accounts and deposit transactions.

RESPONSIBILITIES AND ACCOUNTABILITIES (essential job functions include but are not limited to):

* Effectively support the training of FSR's in the area of new accounts and transaction processing.
* Ensure proficiency in service, sales, system knowledge and compliance by promoting skills in service engagement, assessing needs and providing solutions based on strong product, service, and operational knowledge.
* Open and close the branch.
* Balance branch at the end of the day.
* Prepares work schedules and prioritizes work.
* Answers questions and resolves difficult or complex problems presented by FSR's or other staff.
* Ensures adherence to policies and procedures concerning teller functions.
* Examines FSR's transactions for accuracy.
* Verifies cash when overages/shortages occur; assists FSR's when balancing problems occur using knowledge of common errors.
* Ability to resolve service issues in an efficient timely manner while demonstrating a high level of courtesy, professionalism, and efficacy with customers.
* Responsible for ensuring that all new account work is accurate, meets compliance requirements and bank policy. Support the service to all customers by working as a teller when needed.
* Assist the CSM with cash operations, ATM deposits, night drop deposits, mail deposits, check cashing or any other deposit related transactions as needed.
* Responsible for exercising good judgment when providing overrides, approving transactions within your limit, or granting exceptions. Must demonstrate the ability to balance service and policy.
* Contribute to the Branch's sales goals
* Organize sales and referral opportunities by coaching FSR's to use SalesForce, promote internal bank incentives, and coaching in team meetings.
* Review FSR new accounts for accuracy and adherence to bank policies. Monitor teller cash limits using surprise checks.
* Review FSR transactions for adherence to transaction authority and cash drawer limits to reduce the risk for losses.
* Ensure compliance with all policies and procedures while also ensuring compliance with all regulatory requirements related to new accounts and deposit operations. (BSA, KYC, Reg. DD, Reg. E, Reg. CC, etc…)


MINIMUM QUALIFICATIONS:
High School Diploma required, Associate's Degree preferred. A minimum of 5 years of retail banking experience in progressive roles with greater responsibility and leadership.

The Bank is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities and will make reasonable accommodation when necessary.

OneUnited Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.

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POSITION SUMMARY: Provides extraordinary customer service by processing basic transactions and handling customer inquiries and questions. May be asked to perform various sales activities such as cross-sell existing products and loan referrals.

RESPONSIBILITIES AND ACCOUNTABILITIES - essential job functions include but are not limited to:
* Serves customers at a window, processes a variety of customer transactions within approved limits, balances cash and transactions.
* Receives commercial and individual checking deposits, verifies cash and endorsements, issues receipts either at the window or by mail.
* Accepts checks for cashing or paying, verifies endorsements validity, availability of funds and makes changes. Refers large or unusual or questionable transactions to the supervisor. Receives savings and club deposits, pays withdrawals after verifying balances and signatures.
* Receives mortgage, installment loan, cash reserve or any other payments, checking the due date.
* Sells money orders, treasurer's check, US savings bonds, and traveler's checks.
* Receives US savings bonds for payment.
* Receives checks for certification.
* Cross sells the banks services whenever possible.
* Make concentrated effort to solve customer problems.
* May perform related clerical functions such as filing signature cards, or typing duties as requested by the supervisor.

MINIMUM QUALIFICATIONS:
High School Diploma or GED required. Associate's Degree or equivalent a plus. 2 years of cash handling and customer service experience in retail environment required. 1 year of banking experience a plus.

The Bank is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities, and will make reasonable accommodation when necessary.

OneUnited Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.
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POSITION SUMMARY: Supervise the day to day operations of the retail store including security, customer service, cash operations, new accounts, and teller transactions while ensuring compliance with the CTR and MIL requirements of BSA. Manage the staffing schedule, cash needs of the branch, and provide customer service on a variety of relatively complex transactions; opening and cross selling of all deposit accounts, while handling customer basic questions. Coach staff to meet deposit and loan opportunity thresholds. Participate in the referral of loans and credit card applications. Audit new account documents, audit dormant report monthly with Branch Manager, participate in interviewing candidates for hire, assist in the coaching and development of all branch staff. Responsible for accurate and timely filing of all currency transaction reports for cash transactions over $10,000. Responsible for the management of the branch during Branch Manager absence. Train the staff on basic job functions, utilizing In-Branch training for new hire training and reinforcing knowledge and tools implemented through compliance and retail training. May represent Bank in community/economic development activities and initiatives. Proficient in Insight system, branch capture and basic business software.

RESPONSIBILITIES AND ACCOUNTABILITIES - essential job functions include but are not limited to:
1. Directs daily operations, maintaining adequate staff, supervising all branch staff and branch balancing settlements. Insures proper cash requirements and that of other negotiable instruments. Assign routine tasks to subordinates. Monitor completion of all routine activities. Control operating charge-offs, teller overages and shortages, and other cash items.
2. Responsible for maintaining a desired level of quality service to customers. Handle inquiries from subordinates regarding customer service; customer's complaints, and daily correspondence. Initiates potential new customer contacts.
3. Manage the accurate and timely filing of currency transaction reports (CTR's) by actively reviewing the MS Cash report daily, the daily CTR e-mail from Retail Administration, and by maintaining a competent level of CTR performance according to the CTR Certification Program for Customer Service Managers.
4. Assist in developing and implementing methods to attain sales goals. Achieve assigned individual goals and motivate staff to achieve goals. Recommend branch procedural improvements.
5. Give feedback on staff performance and recommend transfer, termination, and other disciplinary actions and promotion of staff.
6. Participate in community and business organizations.

MINIMUM QUALIFICATIONS:
Associate's Degree or equivalent required, Bachelor's Degree preferred. A minimum of 5 years of banking experience which includes some time in a leadership role. Proven sales and leadership skills.

The Bank is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities, and will make reasonable accommodation when necessary.

OneUnited Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.
Submit Now
Submit your resume for this position!
POSITION SUMMARY: Provides extraordinary customer service by processing basic transactions and handling customer inquiries and questions. May be asked to perform various sales activities such as cross-sell existing products and loan referrals.

RESPONSIBILITIES AND ACCOUNTABILITIES - essential job functions include but are not limited to:
* Serves customers at a window, processes a variety of customer transactions within approved limits, balances cash and transactions.
* Receives commercial and individual checking deposits, verifies cash and endorsements, issues receipts either at the window or by mail.
* Accepts checks for cashing or paying, verifies endorsements validity, availability of funds and makes changes. Refers large or unusual or questionable transactions to the supervisor. Receives savings and club deposits, pays withdrawals after verifying balances and signatures.
* Receives mortgage, installment loan, cash reserve or any other payments, checking the due date.
* Sells money orders, treasurer's check, US savings bonds, and traveler's checks.
* Receives US savings bonds for payment.
* Receives checks for certification.
* Cross sells the banks services whenever possible.
* Make concentrated effort to solve customer problems.
* May perform related clerical functions such as filing signature cards, or typing duties as requested by the supervisor.

MINIMUM QUALIFICATIONS:
High School Diploma or GED required. Associate's Degree or equivalent a plus. 2 years of cash handling and customer service experience in retail environment required. 1 year of banking experience a plus.

The Bank is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities, and will make reasonable accommodation when necessary.

OneUnited Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.
Submit Now
Submit your resume for this position!